Last updated: May 2026

Introduction

Quesh Ltd ("Quesh", "we", "us" or "our") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase products, contact us, request support, register for an account, submit an enquiry or otherwise interact with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Quesh Ltd is a UK-based company specialising in consumer products, brand development, retail supply and customer support services.

Our website may be used to:

  • Purchase products directly from Quesh
  • Access product support and user manuals
  • Register warranty claims
  • Request technical assistance
  • Enquire about spare parts and accessories
  • Submit retailer or business partnership enquiries
  • Subscribe to marketing communications

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Email: help@quesh.co.uk

Information We Collect

Depending on how you interact with our website, we may collect the following information:

Information You Provide

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • Company name (where applicable)
  • Order information
  • Product registration details
  • Warranty claim information
  • Support enquiry information
  • Retailer or business enquiry information

Account Information

If you create a customer account, we may collect:

  • Account login details
  • Order history
  • Saved addresses
  • Account preferences

Payment Information

Payments are processed securely through approved third-party payment providers.

Quesh does not store your full payment card details.

Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referral source information
  • Website usage data

How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Deliver products and services
  • Manage customer accounts
  • Respond to enquiries and support requests
  • Process warranty claims
  • Provide product support and technical assistance
  • Manage retailer and business enquiries
  • Improve our website, products and services
  • Prevent fraud and abuse
  • Comply with legal and regulatory obligations

Marketing Communications

If you choose to subscribe to our newsletter or marketing communications, we may send you information about:

  • New products
  • Product launches
  • Promotions
  • Company news
  • Helpful support content

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

We will only send marketing communications where we have a lawful basis to do so.

Cookies and Analytics

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

We may use:

  • Essential website cookies
  • Performance and analytics cookies
  • Functionality cookies
  • Marketing and advertising cookies

We may use services such as:

  • Shopify
  • Google Analytics
  • Google Ads
  • Other approved analytics and advertising platforms

For more information, please refer to our Cookie Policy.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business, including:

  • Shopify
  • Payment providers
  • Delivery and courier companies
  • Customer support service providers
  • Website and hosting providers
  • Analytics and advertising providers
  • Professional advisers
  • Regulatory or law enforcement authorities where required by law

All third parties are expected to handle your information securely and in accordance with applicable data protection laws.

Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

While we take reasonable precautions to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Fulfil contractual obligations
  • Meet legal, tax and accounting requirements
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised where appropriate.

Your Rights

Under applicable data protection laws, including UK GDPR, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to processing
  • Request transfer of your information
  • Withdraw consent where applicable

To exercise any of these rights, please contact:

help@quesh.co.uk

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or website functionality.

Any updates will be published on this page and will take effect immediately upon publication.

Contact Us

If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact:

Quesh Ltd
Email: help@quesh.co.uk