At Quesh Ltd, we strive to provide our customers with the best products and services. However, we understand that sometimes issues may arise, and we are committed to resolving any concerns promptly and efficiently. If you have a complaint, please follow the procedure outlined below:
Step 1: Contact Customer Support
If you encounter any issues with your electric scooter, please contact our customer support team immediately. You can reach us by:
- Phone: 01270 508530
- Email: help@quesh.co.uk
Our customer support representatives are available Monday to Friday 09:00 to 16:30 to assist you with any questions or concerns you may have.
Step 2: Provide Details of the Complaint
When contacting customer support, please provide the following information:
- Your full name
- Contact information (phone number, email address)
- Order number (if applicable)
- Details of the complaint, including any relevant photos or videos
Providing detailed information will help us understand the nature of the issue and expedite the resolution process.
Step 3: Investigation and Resolution
Once we receive your complaint, our customer support team will investigate the issue thoroughly. This may involve consulting with our technical team or manufacturers to determine the best course of action.
We will keep you updated on the progress of our investigation and provide an estimated timeline for resolution.
Step 4: Resolution and Follow-Up
Upon completing our investigation, we will work to resolve the issue to your satisfaction. This may involve repairing or replacing the electric scooter, issuing a refund, or providing alternative solutions.
After resolving the complaint, we will follow up with you to ensure that you are satisfied with the outcome. Your feedback is valuable to us and helps us improve our products and services.
Step 5: Escalation
If you are not satisfied with the resolution provided, you may request to escalate your complaint to a manager or supervisor. Our team will review your case and take any necessary actions to address your concerns.
We Value Your Feedback
At Quesh Ltd, we are committed to providing excellent customer service, and your feedback is essential to help us achieve this goal. We appreciate your business and thank you for choosing us.
If you have any further questions or concerns about our complaints procedure, please do not hesitate to contact us.